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Xenesta International Returns and Cancellation Policy
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XENESTA INTERNATIONAL
RETURNS AND CANCELLATIONS POLICY


We are so confident that you will love Xenesta products that we gladly offer a 30-day money-back satisfaction guarantee to all Retail and Preferred Customers. If a Retail or Preferred Customer is dissatisfied with any product for any reason, you may return the item in its original packaging, along with the original invoice, to Xenesta within 30 days of the purchase for a full refund of the purchase price minus shipping. The Customer is responsible for the cost of return freight. Non-accepted delivery charges will be debited to the Customer’s account for refusing product.

If the product was purchased directly from an Independent Brand Partner, please contact them for a refund. You will need to return the product and original invoice to the Brand Partner, who will refund the product purchase price. The Brand Partner will then return the product to Xenesta for a replacement product.

In order to facilitate the return process, the Retail or Preferred Customer is required to contact Xenesta to obtain a Return Merchandise Authorization Number (RMA#). Write the RMA# on the outside of the return package, return the unused portion of your purchase within 10 days of the RMA# issuance, and we will give you a full refund of your purchase price, less Shipping and Handling.

Be sure to clearly display the RMA# on the outside of the box. The Xenesta shipping department is NOT allowed to accept any packages without a RMA#. Xenesta is not responsible for returns that never arrive at our facility. Xenesta will not accept or issue a refund for any packages marked return to sender, C.O.D. or refused. To ensure proper credit to your account, we recommend that you use or provide a copy of the packing slip included in your original package. Please save your returned product shipping receipt and your tracking information until your refund is processed. Please indicate the reason for your return, include the original packing slip that came with your order, and seal the package securely with packing tape. If you do not have your original packing slip, please indicate the name associated with the order and the order number on a separate piece of paper, enclose it in the package and send the package to the following address: Xenesta Returns Dept. – (Your RMA#), 3131 Story Road West, Irving TX 75038.

Upon receipt of your returned product with a valid RMA#, a refund will be issued to your credit card. After the shipping department receives your return, it will take approximately 3-5 business days to process your refund. Once a return is processed, it can take up to one billing cycle for the refund to be posted to your account, depending on your financial institution.

Returns will not be authorized due to an Auto-Delivery Order not being cancelled in time. A request to cancel an Auto-Delivery must be submitted at least five (5) business days prior to the next scheduled Auto-Delivery Order process date. For additional information or assistance in processing a return, please contact the Brand Partner from whom the product was originally purchased, or the Xenesta Support Department at support@xenesta.com

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